Refund and Cancellation Policy

This Refund and Cancellation Policy explains how you can cancel an order or request a refund for any product/service purchased through our Platform.

1. Order Cancellations

• Cancellation Window: Cancellations will only be considered if the request is made within 10 days of placing the order.

• Shipping Stage: If the order has already been shipped or is out for delivery, cancellation requests may not be entertained. In such cases, you may refuse to accept the delivery at the doorstep, and the product will be returned to us.

2. Returns, Refunds, and Exchanges

• Return Eligibility: We accept returns within 10 days from the date of delivery, provided the product is unused, undamaged, and in its original packaging.

• Refund Process:

  • Once the returned product is received and inspected, the refund will be processed and credited within 5–7 working days to the original mode of payment.

• Exchange Process:

  • If you request an exchange, the replacement product will be shipped within 5–7 working days after your return is approved.

• Damaged or Defective Products:

  • If you receive a damaged or defective product, we will provide a full refund or free replacement upon verification.

3. Important Notes

• Refund timelines may vary depending on your payment provider or bank.

• Products that are used, damaged due to misuse, or missing original packaging will not be eligible for a refund or exchange.

• Certain product categories may be non-returnable or non-refundable; such information will be clearly mentioned on the product page at the time of purchase.